MeritCare

10
Jul

Technology and Services Provider Implements Dynamics 365 To Drive Growth

Technology and Services Provider Implements Dynamics 365 To Drive Growth

This confidential organization is the industry-leading global innovator of software and technology solutions for producers, suppliers, contractors and haulers of ready-mixed concrete, concrete products, aggregate, asphalt, and cement. The company has approximately twenty distinct product lines, subsets of which are available in worldwide markets via thirteen global offices and counting over 600 employees.



Fast Facts

Industry:
Software

Location:
Alabama

Existing Systems:
NetSuite, AX, GP

Evaluated Systems:
Microsoft Dynamics 365, NetSuite

System Selected:
Microsoft Dynamics 365

THE SITUATION

Due to the various businesses that this organization had acquired or built over the last 15 years, employees and executives were struggling navigating among three different ERP environments. Customer-facing systems were fragmented, slow, and contained poorly structured data. Employees faced time-consuming manual processes in order to effectively access customer data, service customers, and provide solutions. The company was growing and so were operating costs. The disparate business systems put additional strain on the organization’s ability to drive profitable growth. Executives ultimately made the decision to implement a new, unified, and modern ERP system with the hopes of replacing most of their overlapping and/or disconnected systems with one common toolset that will allow all employees globally to have access to all relevant data and better service their customers.


Disparate Systems Could No Longer Support Growth

Microsoft Dynamics AX for Pharmaceuticals

MERIT’S SOLUTION

The company narrowed its vendor search to two platforms – NetSuite and Microsoft Dynamics 365. Microsoft Dynamics 365 was chosen because it “checked off” more crucial system requirements out-of-the-box than NetSuite – including a 360 degree view of the customer, contact / case management, financial management, licensing, invoicing, opportunity management, catalog management, order fulfillment, and more. Executives also had concerns about the NetSuite roadmap with the recent acquisition by Oracle- while they had high confidence in Merit Solutions’ ability to implement, train, and support Dynamics 365 internationally. The client also put trust in our responsiveness, strong implementation background, quality of the proposed project team, and corporate transparency.


Expected Benefits:

  Implement a single source of data across global operations.

  Get a single, 360 degree view of critical customer data.

  Streamline and automate manual and inefficient processes.

  Improve the customer experience and increase value.

  Streamline software license management and improve invoice accuracy.

  Improve decisions with real-time, actionable data intelligence.

Microsoft Dynamics 365 - Improve Decision Making


Trust Merit Solutions with your Digital Transformation.

  Proven Experience

We have been successfully implementing, integrating, and customizing ERP and mobile applications for more than 18 years.

  Global Resources

We have resources located across the globe that collaborate and consistently deliver global implementations with high satisfaction rates.

  We Know Support

Our MeritCare team has been providing clients with issue resolution, ongoing support, managed and systems optimization services for years.

  Proven Implementation Methodology

We have a proven implementation methodology – both for enterprise transformations and rapid, pre-configured, and best practices deployments.


Contact Us Today

If you're interested in learning more about Microsoft Dynamics 365, Rapid365, MAXLife, or mobile applications for the Life Sciences Industry - please contact us now!

10
Jul

Biopharmaceutical Company Rapidly Implements Dynamics 365 To Drive Growth

Biopharmaceutical Company Rapidly Implements Dynamics 365 To Drive Growth

This confidential organization is a clinical stage publicy traded biopharmaceutical company pioneering immunotherapies for life threatening and debilitating diseases that have been underserved by scientific innovation. The company’s mission is to help patients with serious diseases and few therapeutic options to combat cancer and other serious illnesses.



Fast Facts

Industry:
Biopharma

Location:
California

Existing Systems:
NetSuite

Evaluated Systems:
Microsoft Dynamics 365, Oracle

System Selected:
Microsoft Dynamics 365

THE SITUATION

As a five year old clinical stage biopharma company, this client had been running their business on the NetSuite ERP platform. However, with their lead program entering phase three for two indications and receiving orphan and breakthrough designation from the FDA, the company began to outgrow the NetSuite ERP platform as it no longer provided the scalability and visibility needed for long-term growth. With plans to grow from 70 to 200 people and to bring move 95% of manufacturing internally – the company wanted unified cloud based platform that integrated all areas of the business – with a heavy focus on manufacturing and supply chain – and could be implemented in phases with a rapid go live.

Disparate Systems Could No Longer Support Growth

MERIT’S SOLUTION

Executives at the company evaluated two potential NetSuite replacements – and ultimately chose the Microsoft Dynamics 365 platform over Oracle. The unified platform from Microsoft, which brings together capabilities for ERP, CRM, BI, IoT, Quality, and more, was a major differentiator for the company. The MAXLife365 and Rapid365 offerings from Merit Solutions were also clear advantages. Prior to evaluating Rapid365, the company was not aware that Microsoft Dynamics 365 could be deployed in a pre-configured / best practices / rapid implementation model. Considering that they were moving from a similar model with NetSuite and had a tight timeline to go live with financials, this was a determining factor that led them to choose Microsoft Dynamics 365 and Rapid365 over Oracle.


Expected Benefits:

  Implement modern technology that can deliver relevant and actionable business intelligence across the company.

  Increase ability to support aggressive growth and expansion goals.

  Streamline and automate manual and inefficient processes.

  Increase product quality and reduce the cost of maintaining compliance.

  Extend visibility and access into financial and supply chain data – reducing costs and increasing shareholder value.

  Increase ability to forecast, plan, and make informed decisions.

  Bring manufacturing in-house and drive effective supply chain processes.

Microsoft Dynamics 365 - Improve Decision Making


Trust Merit Solutions with your Life Sciences Industry Projects.

  Life Sciences Experience

We have been implementing, integrating, and customizing Life Sciences ERP and mobile applications for more than 10 years.

  We Know Validation

We understand the rigors of designing and deploying validation-ready systems.

  We Know Support

Our MeritCare team has been providing clients with issue resolution, ongoing support, managed and systems optimization services for years.

  Proven Implementation Methodology

We have a proven implementation methodology – both for enterprise transformations and rapid, pre-configured, and best practices deployments.


Contact Us Today

If you're interested in learning more about Microsoft Dynamics 365, Rapid365, MAXLife, or mobile applications for the Life Sciences Industry - please contact us now!

13
Feb

5 Reasons to Trust Merit Solutions for your Dynamics 365 Upgrade

In December of 2016, Nucleus Research released their ERP Technology Value Matrix 2016. In the report, they identified Microsoft Dynamics 365 as one of the leading ERP solutions – and predicted its path to keep improving in terms of usability and functionality.

While we expect the adoption of Microsoft Dynamics 365 to increase in the marketplace compared to non-Microsoft solutions (like NetSuite or SAP) – adoption among Microsoft Dynamics AX, GP, and NAV users will be even higher.

In either instance, below are five reasons to trust Merit Solutions with your Microsoft Dynamics 365 upgrade or migration:

  1. Our Rapid365 pre-configured best practices upgrade speeds migration and adoption.
  2. Maximize the value of a “mobile first, cloud first” platform by working with a Microsoft Mobility MVP.
  3. MeritCare provides ongoing support and system optimization services for Dynamics 365 and Azure.
  4. Ensure project success with a partner who has a 96% client satisfaction rating over the past 5 years.
  5. Rely on a long-term partnership with the only Microsoft Dynamics 365 partner on Deloitte’s 2016 Technology Fast 500 list.

If you are considering a Microsoft Dynamics 365 upgrade or migration – please browse some of the white papers on our website for access to free resources during your evaluations.

25
Oct

Pharmaceutical Company Rapidly Implements Dynamics AX To Drive Growth

Pharmaceutical Company Rapidly Implements Dynamics AX To Drive Growth

This confidential organization is a specialty pharmaceutical company focused on developing and commercializing products for the treatment of central nervous system diseases. They have two marketed products and are developing several product candidates to address large market opportunities in psychiatry.

“The Merit team is very friendly and helpful and has provided a tremendous amount of guidance that is leading us to utilize the new system to its full potential. Team members often work late to help us complete tasks. All the hard work is much appreciated.”
– Senior Accountant


Fast Facts

Industry:
Pharmaceuticals

Location:
Maryland

Existing Systems:
Excel

Evaluated Systems:
Microsoft Dynamics AX, Oracle, NetSuite

System Selected:
Microsoft Dynamics AX

THE SITUATION

This is a rapidly growing pharmaceutical development company improving the lives of people with central nervous system diseases. As the organization planned for aggressive growth strategies, leadership decided that they could no longer achieve their goals by running their publicly traded and FDA regulated organization using Microsoft Excel. In order to improve business performance, the company needed to automate processes and implement an enterprise-class and integrated ERP system. Specifically, the company hoped to shorten month-end close and improve the reporting and intelligence generated by company data.

Excel Could No Longer Support Growth

Microsoft Dynamics AX for Pharmaceuticals

MERIT’S SOLUTION

The company narrowed their ERP vendor evaluations to three potential solutions: Microsoft Dynamics AX, NetSuite, and Oracle. The main criteria used to evaluate the ERP systems included pharmaceutical industry capabilities, total cost of ownership, supplier viability, long term vendor vision, and strength of product roadmap. The company ultimately chose Microsoft Dynamics AX because it provided stronger out-of-the-box Life Sciences industry functionality the company needed while remaining scalable, flexible, and extensible for adapting to future growth strategies and operating models. Company leadership also trusted Merit Solutions’ industry experience and the successful track record of FDA Regulated organizations using Microsoft Dynamics AX. They also believed Merit Solutions would mitigate implementation risks and drive the ROI needed from their ERP investments.


Expected Benefits:

  Standardize and improve financial reporting.

  Dramatically decrease time to close books.

  Streamline and automate manual and inefficient processes.

  Implement a single version of truth.

  Extend visibility and access into financial and supply chain data.

  Increase ability to forecast, plan, and make informed decisions.

  Manage inventory throughout contract manufacturing.

Microsoft Dynamics 365 - Improve Decision Making


Trust Merit Solutions with your Life Sciences Industry Projects.

  Life Sciences Experience

We have been implementing, integrating, and customizing Life Sciences ERP and mobile applications for more than 10 years.

  We Know Validation

We understand the rigors of designing and deploying validation-ready systems.

  We Know Support

Our MeritCare team has been providing clients with issue resolution, ongoing support, managed and systems optimization services for years.

  Proven Implementation Methodology

We have a proven implementation methodology – both for enterprise transformations and rapid, pre-configured, and best practices deployments.


Contact Us Today

If you're interested in learning more about Microsoft Dynamics 365, Rapid365, MAXLife, or mobile applications for the Life Sciences Industry - please contact us now!

17
Sep

Osmotica Pharmaceutical Turns to MAXLife for Efficiency, Effectiveness, and Compliance

Donna-Lenning

What challenges / business issues were you experiencing that made you consider a new ERP platform? 
We were either executing all business processes manually or with simple automation such as QuickBooks for financial processes. In order to prepare for the planned growth, our leadership decided to begin the implementation of Microsoft Dynamics AX in 2012 in order to have a fully automated process experience in the organization.

What value did Merit Solutions provide during systems validation? 
Merit Solutions facilitated the User Requirements gathering process, assisted with documenting those requirements as well as the functional configuration and design documentation. They reviewed the Operational Qualification protocols and then provided valuable on-site assistance during the execution of the Operational Qualification protocols as the functional and technical resources to resolve all discrepancies during the execution. They also reviewed the installation qualification and provided remote support during the execution of the IQ. Lastly, they assisted with end user training and production cutover activities as we worked through the transition from manual processes to automated processes.

What other benefits have you realized since implementing MAXLife with Dynamics AX? 
We now have lifecycle management of our raw materials release process from planning to purchasing to receiving to testing and finally to release. Also, MAXLife was critical in ensuring that the Dynamics AX GXP functions were implemented with the appropriate 21 CFR Part 11 compliance requirements such as electronic records with electronics signatures and audit trail.

How has Merit Solutions’ knowledge of the pharmaceutical industry helped you? 
Merit Solutions immediately understood the rigorous and complex requirements of the pharmaceutical industry as a regulated industry. With specific knowledge of process manufacturing as well as lab functions that are supported with inventory management and finance functions, Merit Solutions exhibited a full life cycle breadth of knowledge and experience. It was especially important for us, because being a company with manual processes, we were able to leverage Merit Solutions best practices experience. Additionally, because of limited in-house resources, Merit also was critical for staff augmentation as we implemented AX with MAXLife extensions.

What do you like about working with Merit Solutions? Would you recommend Merit Solutions to other Life Sciences companies? 
Though Merit’s life sciences experience was invaluable, the thing I like best is the integrity and resourcefulness of their consulting and development staff. They don’t just get the job done, they get it done on time and provide quality deliverables which is critical to ensure efficiency, effectiveness, and compliance. They don’t give up and they always make things right. I trust them implicitly and I look forward to our continuing relationship.

How has Merit Solutions improved your day-to-day operations?
We have automated many critical processes from document management to inventory management to lab life cycle management using MAXLife. Our employees are using the systems and have seen efficiency improvements as well as a confidence that we are producing compliant GxP deliverables. Our users are looking for more out of the systems now… Merit has helped us leverage the system even though all processes aren’t yet automated. We still have manufacturing, EAM, and quality systems left to implement as we move toward our technology strategy of a fully integrated Life Sciences ERP solution using Microsoft Dynamics AX as the foundation. Merit is an integral partner to our vision and I look forward to our continuing partnership.