MERIT SOLUTIONS CLIENT SATISFACTION SCORES:
As a consulting services organization, we know our success is directly dependent upon the success of our clients - so we go out of our way to make sure our clients are completely satisfied with the work we've done. That's why we perform quarterly client satisfaction surveys to measure our client's success and satisfaction. This enables us to continuously improve performance and results for all of our clients!
See how our clients have rated us through the first 2 quarters of 2014:
1 - Strongly Disagree
Strongly Agree - 5
Merit team members kept the project within agreed upon schedule and budget.
Merit team members demonstrated necessary knowledge to fulfill project requirements.
Merit team members exhibited a professional attitude and teamwork.
Merit team members communicated project related information in a timely and complete manner.
MERIT SOLUTIONS 2013 CSAT SCORES:
Microsoft also performs an annual survey of Merit Solutions clients and rates our performance as a Microsoft partner. This is an independent third party survey conducted by Microsoft. Merit Solutions' latest scores for the Microsoft Customer Satisfaction (CSAT) are below:
NSAT (Net Satisfaction score). Our clients gave us a score of 188.89 out of a possible 200. Achieving a score higher than 100 indicates that a greater proportion of customers are satisfied than dissatisfied, while a score of less than 100 signals the opposite. The higher your NSAT, the more satisfied the customer base.
Customer Loyalty Segmentation. 100% of our clients are "Champions". A high proportion of Champions signifies a customer base that advocates your company to family friends, and colleagues, and expects to continue doing business with you.
Loyalty. We achieved a Loyalty score of 91.81%. Loyalty is a composite index that incorporates customer satisfaction, likelihood to recommend your company to friends or colleagues, likelihood to purchase from you again, and perceptions of the competitive advantage provided by your company. The higher the Loyalty Index, the more likely your customers will continue to come to you for their needs.
Overall Performance. This measure indicates the percent of customers that consider your overall performance outstanding or exemplary (i.e., they rate your company’s performance an 8 or 9 on a 9-pt. scale). 72.22% of our customers rated our performance outstanding or exemplary (8 or 9 on a 9-pt. scale). The remaining 27.78% of our customers rated our performance as a 7 on the same scale.
Participating in the Microsoft Customer Satisfaction (CSAT) Index is a requirement for all Microsoft Gold Certified Partners. The program measures and monitors customer satisfaction and loyalty, ensuring the quality and value of every Microsoft Certified Partner. If partners do not participate in / or achieve annual CSAT Scores, they will lose their Microsoft Partner Certification.
Contact Merit Solutions if you have any questions about our Customer Satisfaction Scores.
"I feel that this (customer satisfaction) survey has turned into my quarterly Merit love-fest! In all sincerity, it is a privilege to work with a company that holds itself accountable, delivers on its promises, and values the contributions of individuals."
- Software Program Manager