The life sciences field has begun to embrace mobile technologies. Companies realize that it can make them more profitable and competitive. There are a number of ways in which mobile technologies can be implemented in this sector. This post will deal with how field service technicians in the life sciences field can become more efficient as a result of mobile technologies.
Field service technicians in the life sciences industry typically tend to machines in labs or to customer medical devices. In both cases, mobile technology can make them more efficient by giving them the information they need without having to wait.
For a start, a mobile app can provide field service technicians with a map and turn-by-turn instructions so they can arrive on time at the correct address for assignments. No more relying on phone calls or radio transmissions – you don’t have to worry about dropped calls or dead zones.
In addition, what if the technician knew what the problem was before he or she showed up? The mobile app could have a space for dispatchers to include information about what prompted the service call so the technician wouldn’t have to waste everyone’s valuable time. Moreover, the app would display the client’s service history, so the technician wouldn’t need to guess or ask the client when the device or equipment was last repaired or checked. The app would even show which technician(s) previously worked on the device or equipment.
And what if once on the job, the technician didn’t have to search for the product schematics or any instruction manuals? The app could have a knowledge base of articles, videos, and other information that technicians need to perform their jobs quickly and properly. Technicians could also upload their own best practices on repairing devices or equipment, which would be very helpful to their colleagues.
With an app, dispatching service technicians is simple. Dispatchers no longer need to sort through assignments and dole them out according to geographic location. The app does that automatically. In addition, the technician doesn’t need to come back to the headquarters for more assignments after completing each job. The app is automatically updated.
Because technicians know what device or equipment they’ll be servicing before they even show up to the customer’s home or office, they can do their best to gather all of the requisite tools so they don’t spend valuable time ordering parts on site or searching for what they need to carry out the repairs.
Another way in which an app can save time is by cutting down on paperwork. Instead of filling out form after form, technicians can record the information in the app. This action creates a paper trail as well as ensures compliance with regulations.
Mobile technologies can have a positive impact on all levels of a life sciences organization, especially field service technicians. It offers them an opportunity to work more efficiently, which benefits the entire company.