Stanley Steemer Turns to Enterprise Mobility to Streamline Processes, Increase Customer Value, and Fuel Growth

Merit Solutions, a global business process consultant, systems integrator, and mobile solutions provider, announced today that Stanley Steemer International, Inc. (Stanley Steemer®) has implemented Microsoft Dynamics AX and Mobile solutions for field services that will streamline processes, increase customer value, and fuel growth.

Stanley Steemer has always invested heavily in quality people, equipment, and technology. While most processes had some automation, we recognized that our legacy technology needed a modern refresh to handle our expected growth in the coming years, explains Tom Juncewicz, IT Director at Stanley Steemer. Our solution was getting pretty long in the tooth, on a platform that was no longer actively supported, and an application that needed an overhaul to better handle our expanding lines of business. Customers occasionally bear witness to the frustration of our technicians trying to operate their devices during resets, lost connectivity, or application glitches.

Working with Merit Solutions, Stanley Steemer implemented Microsoft Dynamics AX ERP for financials, manufacturing, purchasing, inventory, tax, reporting, and sales. In addition, Stanley Steemer is very excited about the easy-to-use, touch-based mobile field services application that Merit Solutions developed and implemented with them. Mobile application features include:

  • Cross-platform deployment capabilities for iOS, Android, and Windows.
  • Video playback for training or cross / up-selling at the customer site.
  • Support for electronic signatures, payments, receipts, and printers.
  • Real-time dispatching and maintenance of orders on mobile devices.
  • Maps and vehicle navigation.

Stanley Steemer increases the quality of people’s lives nationwide by helping them live and work in healthy environments, comments Bill Burke, CEO of Merit Solutions. By implementing enterprise systems and extending mobile technologies to the point of customer engagement, Stanley Steemer will be able to drive process efficiencies from the top floor to the front door, reduce operating costs, increase client value, and profitably support the company’s aggressive growth plans.

When asked why he would recommend Merit Solutions to organizations considering Microsoft Dynamics AX and Enterprise Mobility, Tom explains, The biggest reason is the skill of the technical teams. The AX technical team was able to configure and modify AX to meet our unique challenges, as well as help integrate other third-party tools as part of the solution. The mobility team developed an elastic and powerful architecture from scratch by leveraging cutting-edge Microsoft technology like Azure, and cross-platform mobile tools from Xamarin – able to be deployed to Android, iOS, or Windows – effectively making the solution ‘future proof’. The technological underpinnings of their work will form the foundation of our internal development and growth for years to come.

See what else Tom had to say about Merit Solutions: Stanley Steemer, Dynamics AX, Mobile Devices

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