The Consumer Products and Retail industry has evolved into a omni-channel experience for today’s informed shoppers.
Omni-channel is all about being connected to those channels where your customers shop. It's about providing information, along with easy and consistent shopping experiences, and encouraging customers to have a relationship with your brand. Customers move from social networks, to online stores, to in-store experiences, and they expect seamless and consistent engagement with the retailer.
Today's consumer products and retail landscape offers unprecedented insight, global expansion, and innovation opportunities – but it also brings challenges. Margins are slim. The global economy is uncertain. Competition is fierce. Energy costs are rising. And technology is constantly increasingly consumer power.
Thriving and driving continuous success in this industry means enterprises need to be more connected, more empowered, and more proactive. They need to be able to listen, learn, and respond across all channels with consistent, convenient experiences – offering customers what they want, how and when they want to shop. They need to increase productivity and customer service across a changing global workforce – helping their most valuable asset – people – reach their full potential. And they need to execute with insight by accessing critical information in real-time – optimizing performance, anticipating trends, and capitalizing on opportunities.
Today's consumer products and retail organizations have more channels to reach their customers and grow globally, but they must also serve an empowered consumer with access to more information and choice – forcing them to identify ways to increase the value and decrease the cost for customers.
Merit Solutions helps companies deliver a complete shopping experience, with a seamless and differentiating omni-channel solution that is more modern, more mobile, and more global. Complete with end-to-end capabilities, from modern point of sale (POS), store operations, merchandising, e-commerce, call center, marketing, and customer care, to supply chain, manufacturing, financials, and more – we help companies deploy business process and technology solutions in the ways that deliver the highest value for their business.
We provide integrated solutions with customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence, along with more back office capabilities, like procurement and financials, in an end-to-end solution delivering full visibility across the entire business.
Consumer products and retail companies that partner with Merit Solutions typically experience the following results from their investments:
Merit Solutions enables consumer product and retail organizations to gain insight, operate with agility, exceed consumer expectations, and build enduring loyalty with superior time to value.
Becoming a lean organization is not a single step or even a finite undertaking such as a typical project. Adopting lean must be a journey that the entire organization takes as a unit.
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