The Consumer Products and Retail industry has evolved into a omni-channel experience for today’s informed shoppers.

Omni-channel is all about being connected to those channels where your customers shop. It's about providing information, along with easy and consistent shopping experiences, and encouraging customers to have a relationship with your brand. Customers move from social networks, to online stores, to in-store experiences, and they expect seamless and consistent engagement with the retailer.

Today's consumer products and retail landscape offers unprecedented insight, global expansion, and innovation opportunities – but it also brings challenges. Margins are slim. The global economy is uncertain. Competition is fierce. Energy costs are rising. And technology is constantly increasingly consumer power.

Thriving and driving continuous success in this industry means enterprises need to be more connected, more empowered, and more proactive. They need to be able to listen, learn, and respond across all channels with consistent, convenient experiences – offering customers what they want, how and when they want to shop. They need to increase productivity and customer service across a changing global workforce – helping their most valuable asset – people – reach their full potential. And they need to execute with insight by accessing critical information in real-time – optimizing performance, anticipating trends, and capitalizing on opportunities.

Why Merit Solutions?

Today's consumer products and retail organizations have more channels to reach their customers and grow globally, but they must also serve an empowered consumer with access to more information and choice – forcing them to identify ways to increase the value and decrease the cost for customers.

Merit Solutions helps companies deliver a complete shopping experience, with a seamless and differentiating omni-channel solution that is more modern, more mobile, and more global. Complete with end-to-end capabilities, from modern point of sale (POS), store operations, merchandising, e-commerce, call center, marketing, and customer care, to supply chain, manufacturing, financials, and more – we help companies deploy business process and technology solutions in the ways that deliver the highest value for their business.

We provide integrated solutions with customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence, along with more back office capabilities, like procurement and financials, in an end-to-end solution delivering full visibility across the entire business.

Consumer products and retail companies that partner with Merit Solutions typically experience the following results from their investments:

  • Increased Speed and Agility. Optimize workstreams to gain both the insight and the ability to quickly adapt to changing business needs and make more informed decisions that drive higher value for customers. More easily modify your business activities to make work repeatable and reduce corporate risk.
  • Execute with Insight – Integrated supply chain workstreams and information flows deliver the complete insight consumer products companies need when it comes to responding to and anticipating trends. Instantly view real-time and historic data across multiple locations and product lines to improve decision making and identify opportunities for continuous improvement.
  • Enterprise Mobility: Merit Solutions enables clients to give employees, customers, and partners the ability to pick up any device and have instant access to all of the data, tools, interfaces, and controls they want – without compromising data security and integrity.
  • Improved Customer Satisfaction. Changing your workstreams and enabling systems can result in new ways for work to be delivered and new ways to exist in the relationships you have with your customers – causing an increase in the value that customers derive from your products and services.
  • Scale with Growth: Consumer products companies need to take advantage of new market opportunities fast. And that means having the ability to flex, grow or evolve business without constraint – introducing new business models, locations, product lines, or workstreams with ease.

Merit Solutions enables consumer product and retail organizations to gain insight, operate with agility, exceed consumer expectations, and build enduring loyalty with superior time to value.