Microsoft Dynamics CRM 2011 Dashboards

With Microsoft Dynamics CRM 2011, companies are able to track key performance indicators (KPIs) and make more informed decisions with real-time dashboards. Dashboards are another key element of successful business management, and a critical tool for organizations to stay up-to-date on key performance metrics.

In Microsoft Dynamics CRM 2011, you are given access to a powerful range of real-time and flexible dashboard capabilities. Microsoft Dynamics CRM 2011 includes pre-built dashboards that sales, service, and marketing organizations can use out of the box. In addition, organizations can also early create new real-time dashboards via point-and-click configuration that meet their custom requirements.

For a sales organization, a real-time dashboard could show the sales pipeline, top customers, quota attainment and revenue. For a customer service organization, a real-time dashboard could show call-times, customer satisfaction levels and top customer service issues.

Another great thing about the new dashboard capability in Microsoft Dynamics CRM 2011 is that they are completely customizable. For example, organizations can even bring in data from outside sources like stock prices, mapping information, financial data or other external data sources.

And different from some other CRM solutions (i.e. Salesforce.com) in the market, Microsoft Dynamics CRM 2011 dashboards are real-time, which helps organizations to have the most up-to-date information.

Learn more about Microsoft Dynamics CRM or view our on-demand Microsoft Dynamics CRM 2011 webcasts.

This entry was posted by administrator on Monday, March 21. 2011 at 12:44. and is filed under Microsoft Dynamics CRM. You can leave a response, or trackback from your own blog.

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  1. Eric Johnston says:
    #1 2011-03-22 11:32 (Reply)

    Another example of a great use of CRM 2011 dashboards is XRMagic Search. It provides a Bing-like search box in a dashboard and allows users to search across multiple entities. It will be fun to see the other innovative ways dashboards will be used.

    Comment (1)


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