Mid Continent Instrument Company Goes Live with
Microsoft Dynamics CRM Implementation
Customized Solution Will Automate Business Processes and Improve Contact Management
Wheaton, IL —
May 24, 2010
— Merit Solutions, Inc., a 2009
Microsoft Dynamics President’s Club
member and provider of Microsoft
Dynamics business applications, is proud
to announce the successful go-live of
Mid-Continent Instruments’
new Microsoft Dynamics CRM
implementation. Based in Wichita,
Kansas, Mid-Continent
Instruments is an industry leader in the
overhaul/exchange, repair and
manufacturing of aircraft instruments
for the general aviation industry;
the company operates on of the world’s
largest FAA-authorized instrument
overhaul and exchange programs.
In an effort to automate business
processes and improve customer contact
management, the company began to look
for an easily deployable customer
relationship management (CRM) solution.
Mid-Continent
has used the Microsoft stack for its
core IT infrastructure for a number of
years, and its IT team is very familiar
with the Microsoft development and
integration products and tools. Their
employees are also familiar with the
Microsoft Dynamics and Office systems,
having used Microsoft Dynamics GP and
many Office programs daily. “The
capability of Microsoft Dynamics CRM to
easily integrate with other Microsoft
products, such as Microsoft Dynamics GP,
Microsoft SharePoint, and Microsoft
Office, was the determining factor in
our decision,” says Cindy Highbarger,
Chief Financial Officer at
Mid-Continent.
Merit Solutions
helped Mid-Continent review internal
sales, service, and marketing processes
to determine a way to automate business
processes and improve the company’s
responsiveness to changing market
trends. Additionally, Mid-Continent
wanted real-time access to information
about all interactions with customers.
Using the Microsoft Dynamics Sure Step
implementation methodology, Merit
Solutions was able to successfully
implement Microsoft Dynamics CRM with
real-time, two-way integrations with
Microsoft Dynamics GP and
Mid-Continent’s phone system. The
Microsoft Dynamics CRM solution will
provide Mid-Continent employees a more
unified way to track customer
information and sales data across the
entire company.
When asked what
she liked about working with Merit
Solutions, Cindy appreciates Merit’s
ability to implement new solutions in
order to improve internal operating
procedures. “Merit Solutions has always
been able to fit new software systems to
our optimized business processes,
without making Mid-Continent accept
less-than-optimal processes in order to
fit any systems.”
About
Mid Continent Instrument Company
See the company video.
Mid-Continent Instruments manufactures
aircraft instruments for the general
aviation industry. Services at the
Wichita, Kan., facility include
developing and manufacturing new
instruments and avionics products,
overhaul and repair. Mid-Continent
Instruments – West in Van Nuys, Calif.,
provides new instrument sales and is the
top-rated instrument overhaul shop on
the West Coast. Specialties include
gyro, altimeter, HSI and autopilot
system overhauls. Mid-Continent
Instruments products are found in every
Cessna-built airplane and Hawker
Beechcraft’s line of Bonanzas, Barons,
King Airs and 1900 Airliners. Other key
customers include Garmin International,
Cirrus, Diamond, Piper, Robinson
Helicopter Co., Vulcanair, Eurocopter
and Bell Helicopter.
www.mcico.com
About Merit Solutions
Merit Solutions is
a leading Microsoft Dynamics business
consulting and software development firm
helping clients plan their technology
investments, design solutions, and
implement projects that improve business
performance and drive a competitive
advantage. We deliver end-to-end
solutions that enable our clients to
streamline processes, reduce costs, and
facilitate business growth. Merit
Solutions is a Microsoft Gold Certified
Partner, a 2009 Microsoft Dynamics
President Club member, and has been
recognized in the past as a Microsoft
Excellence Partner for working
successfully and collaboratively with
customers and partners across the world.
www.meritsolutions.com
For Additional Information:
Josh Richards
Marketing Program Manager
Merit Solutions, Inc.
630-614-7133 ext. 232
jrichards@meritsolutions.com.
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