Microsoft Dynamics CRM
Microsoft Dynamics CRM is a customer relationship management
(CRM) solution that provides the tools and capabilities needed to
create and easily maintain a clear picture of customers, from first
contact through to purchase and post-sales. With modules for sales,
marketing, and customer service, Microsoft Dynamics CRM delivers a
fast, flexible, and affordable solution that drives consistent,
measurable improvements in every business process, enabling closer
relationships with customers and helping to achieve new levels of
profitability.
Even for companies with the most complex of sales processes,
Microsoft Dynamics CRM provides easy-to-use features and
capabilities to help improve the way sales and marketing
organizations target new customers, manage marketing campaigns, and
drive sales activities. Here's how Microsoft Dynamics CRM can help
your employees make better business decisions and get a clearer view
of your customers.
Fast facts about Microsoft Dynamics CRM
Works the way you do
Microsoft Dynamics CRM is the fastest and easiest way to add CRM
capabilities to any organization that uses Microsoft Office system
applications, including Microsoft Office Outlook. Because it was
designed to partner with Office Outlook, Microsoft Dynamics CRM
delivers lower training costs, broader user adoption, less
application-switching, higher productivity, and a fast return on
investment.
Microsoft Dynamics CRM gives your employees direct access to
customer information through Office Outlook, enabling access to the
information they need whether in the office or on the road.
Microsoft Dynamics CRM offers:
• Tight integration with the Microsoft Office system and Office
Outlook, allowing employees to easily pull information from
Microsoft Dynamics CRM into Office system applications such as
Microsoft Office Excel spreadsheet software and Microsoft Office
Word word processing software.
• Quick and easy access to your data through context-sensitive
information for populating forms or taking next steps without
changing screens.
• Customized workspaces that allow users to create, save, and reuse
favorite views of customer data without the distraction of unneeded
information.
• Service Calendar that allows service schedulers and dispatchers to
schedule activities by resource, time, or service.
• Powerful reporting and analysis tools that make it easy to
identify opportunities and problems at a glance.
• Great mobile support that helps enable field workers to get
instant access to customer data from most popular portable devices
including mobile phones with Web browsers, and laptops.
For more information about Dynamics CRM, visit Microsoft Dynamics.
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