Improve business productivity with a low
total cost of ownership.
Workflow automation and analytics let your staff easily share information
across departments and route tasks to provide a seamless customer experience.
Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.
Even for companies with the most complex
of sales processes, Microsoft Dynamics
CRM provides easy-to-use features and
capabilities to help improve the way
sales and marketing organizations target
new customers, manage marketing
campaigns, and drive sales activities.
Here's how Microsoft Dynamics CRM can
help your employees make better business
decisions and get a clearer view of your
customers.
Facts about Microsoft Dynamics CRM:
Microsoft Dynamics CRM is the fastest and easiest way to add CRM capabilities to any organization that uses Microsoft Office system applications, including Microsoft Office Outlook. Because it was designed to partner with Office Outlook, Microsoft Dynamics CRM delivers lower training costs, broader user adoption, less application-switching, higher productivity, and a fast return on investment.
Microsoft Dynamics CRM gives your employees direct access to customer information through Office Outlook, enabling access to the information they need whether in the office or on the road. Microsoft Dynamics CRM offers:
Tight integration with the Microsoft Office system and Office Outlook, allowing employees to easily pull information from Microsoft Dynamics CRM into Office system applications such as Microsoft Office Excel spreadsheet software and Microsoft Office Word word processing software.
Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
Customized workspaces that allow users to create, save, and reuse favorite views of customer data without the distraction of unneeded information.
Service Calendar that allows service schedulers and dispatchers to schedule activities by resource, time, or service.
Powerful reporting and analysis tools that make it easy to identify opportunities and problems at a glance.
Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops.
Mid-Continent is an industry
leader in the overhaul/exchange, repair and
manufacturing of aircraft instruments for
the general aviation industry. In an effort
to automate business processes and improve
customer contact management, the company
began to look for an easily deployable CRM
solution.
