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Microsoft Dynamics CRM

Microsoft Dynamics CRM Increases Customer Satisfaction and Drives More Sales

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.

Even for companies with the most complex of sales processes, Microsoft Dynamics CRM provides easy-to-use features and capabilities to help improve the way sales and marketing organizations target new customers, manage marketing campaigns, and drive sales activities.

See how Microsoft Dynamics CRM enables you to:

Attract Prospects:  
Microsoft Dynamics CRM: Attract Prospects

Get a CRM marketing automation solution that is flexible, easy to use, and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing efforts.

 

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Amplify Sales:  
Microsoft Dynamics CRM: Amplify Sales

Optimize and automate your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight.

 

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Delight Customers:  
Microsoft Dynamics CRM: Delight Customers

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent customer service solution informs employees with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization.

 

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Contact Merit Solutions for more information on Microsoft Dynamics CRM, or learn about our Microsoft Dynamics CRM Development Services.

Mid-Continent is an industry leader in the overhaul/exchange, repair and manufacturing of aircraft instruments for the general aviation industry. In an effort to automate business processes and improve customer contact management, the company began to look for an easily deployable CRM solution.

“(Microsoft Dynamics) CRM is my ‘one stop’ for information about my customers so that I can effectively fulfill their needs. It’s ease of use assists me in being more efficient in my job so that I can devote more focus on my sales objectives.”
Ryan Reid, Mid Continent Instruments

Other Resources

Optimizing Business Productivity: Do More for Your Customers and Your Business

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The Total Economic Impact of Microsoft Dynamics CRM 2011. A Forrester Total Economic Impact™ Study

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Sales and Marketing—The New Power Couple

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CRM in a Challenging Economy

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Microsoft Dynamics CRM and Social Networks

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