Microsoft commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by implementing Microsoft Dynamics AX 2012. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Microsoft Dynamics on their organizations. Microsoft describes Microsoft Dynamics as “a business solution for global enterprises that supports industry-specific and operational business processes, along with comprehensive, core enterprise resource planning (ERP) functionality for financial and human resources management.”

Forrester's interviews with two existing customers and a survey of 22 others, along with the subsequent financial analysis, found that a composite organization based on the organizations interviewed/surveyed experienced the risk-adjusted ROI, IRR, costs, and benefits shown below. (All numbers have been rounded.)

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Microsoft Dynamics AX ROI White Paper