Microsoft Dynamics AX Support MeritCare: Microsoft Dynamics 365 Support and Azure Managed Services

In today’s fast-paced business environment, your organization can hardly afford the frustration and inconvenience that comes with system downtime. But, the fact is, system-related issues occur.

Today’s industry leaders understand that the right level of support – timely responses from highly skilled and qualified experts – can be the difference between business success and business disruption.

With MeritCare Support from Merit Solutions, you can count on the help of a trained support team that knows your processes and configurations, enabling you to make the most of your solution and drive continuous business transformation and improvement.

What is MeritCare?

MeritCare was established with the understanding that quality, timely support is imperative to maximizing the ROI from IT investments. MeritCare is a dedicated partnership that provides clients with real-time answers from real product experts.

MeritCare team members are not simply “Help Desk” volunteers that log incidents; they are with clients from the start of an implementation – meaning they are well-informed about each client’s unique business processes, not just the technology that is implemented. This provides confidence and assurance that requests for support will be resolved quickly and with the correct solution for each individual client.

When investing in Microsoft Dynamics 365 / AX, enrolling in a support plan like MeritCare is critical to a project’s success.

Benefits of MeritCare

Microsoft Dynamics 365 / AX Services

24×7 Critical Issue Resolution
Additional D365 / AX Module Assistance
Application Monitoring and Maintenance (AOS/SQL)
D365 / AX Rescues
Bug Fixes
Configuration Assistance
Cumulative Roll Up Support
Enhancement Request Analysis
Environment Management
How-To/Best Practice Advice
ISV, 3rd Party, Reporting Support
Major Upgrade Assistance
Minor Enhancements/Data Requests (Forms, Reports, Interfaces)
Ongoing Training Sessions
Performance Optimization
Security Modifications
Structured Incident Management
Test Case Development
Workflow and Alert Management

Cloud Managed Services

24×7 Critical Issue Resolution
Active Directory Replication Support
Backup (Disaster Recovery) Management
Dedicated Partnership (Scheduled Checkins)
Dynamics ERP Application Monitoring (AOS/SQL)
Dynamics ERP Environment Refreshes
ERP Cloud Assessment
ERP Cloud Implementation/Migration
FTP, other Integration Services
MS Office, other Business Applications
Network Performance Troubleshooting and Optimization
Ongoing Managed Services
Security Administration
Server Maintenance
SQL Server Maintenance
Structured Incident Management
Virtualization Management

Need to Rescue a Failed ERP Implementation?

Gartner estimates that between 55% and 75% of ERP projects fail to achieve their desired objectives. So if you’re experiencing major challenges implementing your ERP system, then trust us – you’re not alone! We’ve been brought in quite frequently to help companies “rescue” their failing implementations and get their ERP systems actually driving value. One great example of our work is with Erik Nelson, the VP of IT at Volcano Corporation.

Our MeritCare Support program is built around five pillars, enabling organizations to turn their challenged projects around:

  • Organize – Standardize support processes and visualize business processes.
  • Stabilize – Prioritize and resolve most pressing issues and revitalize team members.
  • Optimize – Minimize process timing – technically and functionally.
  • Maximize – Emphasize additional use of D365 / AX and customize if needed.
  • Realize – Recognize the return on investment (ROI) you envisioned.

If you are evaluating new ERP systems – or looking to rescue a failing project – please fill out the form to the right and someone from our team will call to discuss your needs!

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