Imagine this situation: your family needs a second car because one vehicle just can’t get everyone where they need to go. So, you undertake extensive research and finally decide upon a fuel efficient yet powerful model. You decide the best way to inform your other family members of this purchase is by surprising them with the keys.
Even the most sophisticated ERP system that automates much of the supply chain requires employee interaction with the software. Forgetting this fact can cost a company. What is designed as a streamlined workstream can bog down when a user is uncomfortable or inefficient at using the software. It is imperative that the process of implementing a new ERP system include end user training. Employees are naturally resistant to change, and awkwardness with new software tools can increase that resistance. Fortunately, end user training can alleviate these problems. There are three options for addressing this need for training: in-house training, outsourcing, and a hybrid of the two.