Imagine this situation: your family needs a second car because one vehicle just can’t get everyone where they need to go. So, you undertake extensive research and finally decide upon a fuel efficient yet powerful model. You decide the best way to inform your other family members of this purchase is by surprising them with the keys.
How familiar does this scenario sound: you’re creating an ERP implementation strategy, and someone suggests that end user training should be included. Someone else says, “That’s going to cost money. What do we get out of it?”
It might seem like a no-brainer to offer end user training as part of your ERP implementation, but it’s still necessary to make a business case for it. Read on to learn the benefits of providing this training to end users so that your ERP implementation delivers the highest ROI possible.
Henry Mintzberg, a Canadian academic specializing in business management, once said, “Strategy is a pattern in a stream of decisions.” When it comes to making business decisions, having a strategy ensures that you’re not taking random actions – you’ve got a goal in mind and a plan will bring you closer to it.
When you are sitting through a demo of your new ERP solution, the sales engineer or sales person walking you through makes everything look really easy. That’s their job after all. Often times, they make things look so easy that customers assume that their end-users will be able to catch on quickly so money isn’t spent on adequate training. Anyone who has seen this scenario knows that it is laying the groundwork for failure. That is why it is so important that your partners in this project understand just how important training your users is.
When you are reaching out to possible consultants to serve as your implementation partner, you should spend a good deal of time talking about training your users. If they never bring it up, you are with the wrong partner. When they do address the topic, here are some things you should expect from them.