The world is changing around us, yet are we keeping pace? That question is especially relevant in the food industry.
Over the years, we’ve seen a shift in the retail landscape with a move towards retailer consolidation. More and more consumers are buying food products online, too. How do these food industry retail trends affect manufacturers, and how can they manage these shifts successfully? Read on to learn more, as well as what kinds of technological solutions they can use to handle these changes.
Business today has been forced to change the way it interfaces with its customers. Over the years, different channels have seen their popularity grow and wane: the brick and mortar store, the catalog, ecommerce and now mobile. Retailers then had to manage customer data, supply chain information, inventory, supplier information, etc. for each channel. In this omni-channel environment, it was rare for a customer to have the same experience among the different outlets. This is often evident to the person on the other end because in an environment where each different channel exists in its own silo. They all use their own technology to do business and their own database to store information. Unfortunately, it was rare that one dataset was able to be shared with another.
Microsoft Dynamics AX is the complete ERP solution for enterprises that provides a purpose-built foundation across five industries, along with comprehensive, core ERP functionality for financial, human resources and operations management. It empowers your people to anticipate and embrace change so your business can thrive. All of this is packaged in a single global solution giving you rapid time to value.
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We use our mobile phones to communicate, to get work done, and increasingly, we’re using them to make purchases. The act of using a mobile device to complete commercial transactions is known as m-commerce. And if you’re not familiar with the concept, you should become so, because m-commerce is about to become a hot topic. Customers will begin demanding a better m-commerce experience. Read on to learn how to deliver that to them.
The Consumer Products and Retail industry has evolved into a omni-channel experience for today’s informed shoppers.
Omni-channel is all about being connected to those channels where your customers shop. It's about providing information, along with easy and consistent shopping experiences, and encouraging customers to have a relationship with your brand. Customers move from social networks, to online stores, to in-store experiences, and they expect seamless and consistent engagement with the retailer.
Today's consumer products and retail landscape offers unprecedented insight, global expansion, and innovation opportunities – but it also brings challenges. Margins are slim. The global economy is uncertain. Competition is fierce. Energy costs are rising. And technology is constantly increasingly consumer power.
Thriving and driving continuous success in this industry means enterprises need to be more connected, more empowered, and more proactive. They need to be able to listen, learn, and respond across all channels with consistent, convenient experiences – offering customers what they want, how and when they want to shop. They need to increase productivity and customer service across a changing global workforce – helping their most valuable asset – people – reach their full potential. And they need to execute with insight by accessing critical information in real-time – optimizing performance, anticipating trends, and capitalizing on opportunities.
Today's consumer products and retail organizations have more channels to reach their customers and grow globally, but they must also serve an empowered consumer with access to more information and choice – forcing them to identify ways to increase the value and decrease the cost for customers.
Merit Solutions helps companies deliver a complete shopping experience, with a seamless and differentiating omni-channel solution that is more modern, more mobile, and more global. Complete with end-to-end capabilities, from modern point of sale (POS), store operations, merchandising, e-commerce, call center, marketing, and customer care, to supply chain, manufacturing, financials, and more – we help companies deploy business process and technology solutions in the ways that deliver the highest value for their business.
We provide integrated solutions with customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence, along with more back office capabilities, like procurement and financials, in an end-to-end solution delivering full visibility across the entire business.
Consumer products and retail companies that partner with Merit Solutions typically experience the following results from their investments:
Merit Solutions enables consumer product and retail organizations to gain insight, operate with agility, exceed consumer expectations, and build enduring loyalty with superior time to value.