You know that mobile technologies can help field service technicians in the life sciences industry to be more efficient and productive as well as boost the company’s bottom line. However, it’s not enough simply to purchase several smartphones, tablets, or other mobile devices, give them to your field service techs, and hope for the best. Relying on a set of best practices when implementing mobile technologies makes the process much smoother – read on to learn what some of those best practices are.
When field service technicians are on the job, they might be in conditions where there’s dirt, water, high heat, or frigid temperatures. They need devices that will work wherever they are, in whatever situations they find themselves.
Choose devices that have been certified to meet particular conditions, and be aware of what those certifications and standards actually mean. For example, “water-resistant” means that a device can be submerged in liquid for an indefinite amount of time up to a depth specified by the manufacturer. Bear in mind that claims that a device has passed Military Standards tests should be taken with a grain of salt – Military Standards aren’t standardized.
In the life sciences industry, employees deal with sensitive data. It could belong to a patient, or it could be proprietary to the firm. It doesn’t matter what kind of information it is – what counts is that it needs to be protected.
Some devices are inherently less secure than others. Those devices have been created for consumer use, not to meet the demands of the enterprise. Search for devices that have built-in security features and allow you to manage them as part of an enterprise mobility management program.
Your field service technicians most likely use mobile devices in their day-to-day lives, so they probably have preferences and dislikes when it comes to devices, platforms, and features.
It’s important to remember that they’re going to be using these devices on a daily basis to complete their work. Your field service technicians have to like using the devices, platforms, and apps you choose, so it’s better to get their feedback before implementing mobile technologies. Otherwise, they won’t use them, and the investment will go to waste.
During the consultation process, make it clear that they might not get everything they want (see the section on security above). But do your best to take their requests into account for an optimal user experience.
Again, while your field service technicians most likely use mobile devices on a daily basis, you might be giving them different devices, or at least expecting them to use an unfamiliar app. Make sure that they learn how to use the new device and feel comfortable with it before sending them out into the field.
Moreover, the training process is the time to share security best practices. Field service technicians play a vital role in keeping mission-critical data safe.