ERP Rescues

When you made the decision to implement an ERP system, you expected to become more agile, efficient, connected, informed and competitive. But since then, things haven't been smooth and you know something is wrong.

Unfortunately, we've found that too many companies never receive any value from their investment into their ERP platform because the system and processes were not implemented correctly – or haven't been implemented at all!

Experience and research shows that, in most instances, these challenged implementations are the result of working with the wrong consulting partner. In fact, here are some excerpts from real-world lawsuits:

  • The partner was "utterly incapable of providing the necessary expert advice, guidance, or leadership".
  • The partner "staffed the project with dozens of neophyte consultants, many of whom lacked even a basic understanding" of the ERP software.
  • The partner "knew but did not disclose" that the pre-contract product demonstration "did not reflect the software's actual capabilities or functionality".
  • The partner "knew, or should have known, that the level of software customization required to perform the implementation" to meet requirements "far exceeded the effort it was capable of delivering at the cost, and within the timeframe, it proposed".
  • The partner "conducted a classic bait-and-switch" by "drastically increasing its estimated fees after being on the job for a few months".

Why Merit Solutions?

Our ERP Rescue program is built around five pillars, enabling organizations currently implementing AX to get costs under control, projects back on track, and the most value out of their investments:

  • Organize – Standardize support processes and visualize business processes.
  • Stabilize – Prioritize and resolve most pressing issues and revitalize team members.
  • Optimize – Minimize process timing – technically and functionally.
  • Maximize – Emphasize additional use of ERP and customize if needed.
  • Realize – Recognize the return on investment (ROI) you envisioned.

Business process and IT improvement projects face a large number of risks and challenges due to the transformational impact they have on enterprises.

Enterprise ERP implementations involve more than just replacing software applications; they also involve the re-engineering of business processes and changing the way your employees operate. For those reasons, projects require more than just software resellers. They require business process consultants, change management experts, certified project managers, experienced integration and customization engineers, high-value quality analysts, and reliable and responsive support teams.

Unfortunately, too many companies end up working with a software reseller instead of a true consulting partner that can manage the people, process, and technology changes through to successful outcomes.